Contact Center Services
CONTACT CENTER SERVICES
The logistics required to run a successful contact center – the business of sending and receiving large volumes of requests by telephone – requires nothing short of a military-style operation. Blue Water, thanks to several successful contact center engagements, including management of the 2010 US Census Bureau contact centers, and the recently developed strategies, processes, and management of the contact centers for the upcoming 2020 US Census, has a deep understanding of all things contact center-related. In addition, with the Blue Water-developed Enterprise Planning Instrument for Contact Centers (EPICC) tool, we are perfectly positioned to offer a full suite of contact center services, including contact center establishment, staff fulfillment, onboarding strategies, training, administration, headcount calculation & budgeting, capacity planning and more. Data is central to everything Blue Water does which is why we specialize in the implementation and overseeing of contact center analytics and surveys, utilizing data to improve on the quality of contact center operations and processes.
Ramping Up To FedRAMP Levels Of Compliance
Citizen expectations are changing and so are federal mandates. To this end, Blue Water has the expertise to support government contact centers ensuring a clear path to the cloud that meets federally mandated security, reliability, availability and performance requirements.